National Audit Office
National Audit Office

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Job titleDigital Transformation Manager
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Close date11/04/2021
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Job description

Job descriptionDigital Transformation Manager
Type of contract: Full Time, permanent
Salary: £75,000 to £90,000 per annum

Nationality Requirements:

UK nationals
nationals of Commonwealth countries who have the right to work in the UK
nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)

Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility.

The National Audit Office (NAO) has established a Digital Hub as a center of excellence for our work on examining the digital transformation of government services. The aim is to create additional expertise, knowledge and skills within the NAO so that we can provide the nuanced insights that the new NAO strategy calls for, thereby increasing our impact on outcomes and value for money.

The main purpose of this role is to manage the work of the Hub team and help build our understanding and develop deep insight to drive improvements in public services and digital transformation projects through:

• Understanding what government is aiming for, how they are trying to do it, and why previous approaches have
run into difficulties
• Providing specialist involvement to NAO studies and products with a significant digital component to drive
improvement in our outputs
• Expanding our internal and external influence by producing our own digital knowledge products to drive
improvements in the delivery of digital transformation in government.

The National Audit Office (NAO) is the UK’s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ some 800 staff, most of whom are qualified accountants, trainees or technicians. They work in one of two main areas, financial audit or value for money (VFM) audit.

The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture where all our people can develop and maximise their full potential. As members of the Business Disability Forum and Two Ticks Disability Scheme we guarantee to interview all disabled applicants who meet the minimum criteria.

The NAO supports flexible working and is happy to discuss this with you at application stage.
ResponsibilitiesReporting to:
Director, Digital Hub


The Digital Hub Manager’s responsibilities will include:

• Developing our advice, opinions and insights into digital transformation which will drive improvements in the
NAO’s core work on providing assurance to Parliament and assessing value for money
• Manage the team’s research and analysis of public services, organisations and information technology to
understand current weaknesses and problems and prepare impactful insights and recommendations for how
they can be realistically addressed
• Maintaining and enhancing knowledge of latest trends and emerging issues in the external environment which
impact on our work or that we need to respond to
• Developing study proposals and frameworks to ensure digital transformation aspects are properly addressed
• Developing good stakeholder management and relationships to aid in problem diagnosis
• Managing our work to develop a range of knowledge products
• Contribute to speaking at conferences and round tables to share insights on what we know about government
and how well they are transforming and adapting to new technology
• Develop an internal network of staff working on issues relating to digital transformation
• Driving the learning and development of our people in digital transformation through shaping our training offer
and delivering learning events to help them in identifying good practice
Skills required• Thorough knowledge in the Digital Hub’s areas of expertise in order to identify exact needs within individual
government departments and organisations and across government as a whole. These areas are:
• Digital transformation - understanding strategically that digital transformation represents radical business
transformation, fundamentally redesigning services and customer experience around the use of digital
information and data. Authoritative and credible in evaluating departments' digital transformations in respect
of: vision and strategy; governance, business model and architecture; and change management and
• Cyber security - understanding the strategic context and links with wider information issues across government.
Good awareness of current cyber threats and how they can be mitigated
• Cloud - understanding what cloud is, the different service and deployment models, and the implications for
cost, security, lock-in and existing legacy applications and data
• Identity - strong understanding of the issues concerned with identity, online verification and matching.
Understanding of the practicalities of implementing and running systems involving identity components
• Data - understanding the fundamental components of an organisation's data strategy and the data and legacy
system issues that need to be addressed to drive sustainable impact in improving public services
• Architecture - broad methodology knowledge supplemented with a wide range of practical experience covering
enterprise, business and data architecture
• Digital skills and capability - understanding the need for appropriate digital skills and capability at different
levels within an organisation, and an understanding of current market conditions that make digital skills more
difficult to source than more 'traditional' skills
• Change implementation - understanding different approaches for implementing digital change, , the benefits,
constraints and misuse of agile compared to other approaches; awareness of GDS standards and tools;
understanding the key issues that should be included in a review of agile programmes and projects
• Strong understanding of the external environment in which we operate and ability to horizon scan in order to
identify emerging themes and risks
• A logical approach to problem solving and analysing
• Proven ability to make sound, independent judgements and to act with authority when advising others
• Excellent communication skills, strong proven ability to work collaboratively and comfortable engaging with all
areas of the business and clients including senior management
• Highly credible and with the ability to build and maintain effective relationships both internally and externally
• Ability to work within and motivate a diverse team and support others to achieve their potential
Educational requirements• Formal training and extensive experience of the diverse aspects of IT and Digital business operations
• Excellent understanding of large corporate or UK central government digital landscape and why digital
transformation is challenging

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